Home / Shipping, will-call & returns
Buying from us
Shipping, will-call and returns
Pick up at our Salt Lake City counter or have it shipped by freight. Here is how pickup, freight, tax, payment and returns work.
- Will-call
- No freight charge. Pick up within 72 hours.
- Freight
- Billed at actual carrier cost
- Public list
- No minimum order
- Returns
- 30 days, with our OK first
01 / Will-call
Pick up at the counter
Order ahead, then pick up at 2885 S 300 W in Salt Lake City. There is no freight charge on will-call orders.
Order ahead
Call, email or use the quote form. Send a parts list.
Wait for the ready notice
We tell you when your order is ready at the counter.
Pick up within 72 hours
Come to the counter within 72 hours of the ready notice.
Not picked up in time
A will-call order not picked up within 72 hours of the ready notice is treated as a return. The restocking fee applies. Call us if your plans change.
The counter
Western Building Materials, LLC
2885 S 300 W
Salt Lake City, UT 84115
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed
Hours need to be confirmed before launch.
Truck access and parking details to come.
02 / Shipping
Freight is billed at cost
Our prices are FOB our Salt Lake City warehouse. Freight is never built into a product price. We bill the actual carrier cost as a separate line, the same way for every customer. There is no free-freight program.
Will-call
Pick up at our counter. No freight charge.
Your truck or carrier
Send your own truck or carrier to our dock. The prices are the same. Tell us before it comes so the order is ready.
We arrange shipping
We quote the freight before the order ships. It goes by LTL, truckload or parcel. Send us your ZIP code with your quote request.
Carrier extras
Some deliveries cost the carrier more. We pass these charges through at cost:
- Lift-gate delivery
- Residential delivery
- Limited-access delivery
- Overlength pipe
Risk of loss and damage
Risk of loss passes to you when the goods are loaded onto your vehicle or handed to the carrier. When a shipment arrives:
- Check it against the delivery receipt
- Note any visible damage on the delivery receipt
- Report damage or shortage to us in writing, with photos, within 5 business days
- We help you file the carrier claim
03 / Sales tax
Sales tax and resale certificates
Our prices do not include sales tax or freight.
- Utah sales tax applies to goods delivered or picked up in Utah.
- You can buy tax-free with a valid resale or exemption certificate. We must have it on file before the purchase.
- If you are outside Utah, send your own state or multistate exemption form.
- Ask us how to send your certificate. Please do not put tax ID numbers in the website forms.
- A resale certificate is also part of opening a wholesale account.
04 / Payment
How to pay
Public price list
We confirm the accepted payment methods when we confirm your order.
There is no minimum order on the public list.
Wholesale accounts
New accounts pay their first orders by prepayment, by card or ACH.
After credit approval, terms are net 30 from the invoice date, within your approved credit limit. To apply for credit terms we need a credit application and two trade references.
05 / Returns
Returns, damage and shortages
Changed your mind, or got a defective part? Here is what we take back and what it costs.
You changed your mind
- Return within 30 days of the invoice date.
- Get our authorization before you send anything back.
- Full, unopened, resalable cartons only.
- 25 percent restocking fee.
- You pay the return freight.
Defective item or our shipping error
- No restocking fee.
- We pay the return freight.
- We replace the item or refund you.
- Damage or shortage on delivery: report it in writing, with photos, within 5 business days of delivery.
What we cannot take back
- Special-order items
- Cut pipe
- Anything used or installed
Starting a return
Call or email us with your invoice number and the items. Do not ship anything back until we authorize it.
Will-call orders not picked up within 72 hours of the ready notice are treated as returns, and the restocking fee applies.
06 / Quick answers
Short answers
Is freight free on big orders?
Can I send my own truck?
My delivery arrived damaged. What now?
Can I return something I ordered by mistake?
Can I return cut pipe?
Can I buy tax-free?
Need a price or a freight quote?
Send your parts list and your ZIP code. We reply with prices and the freight.